Refund policy
Return & Refund Policy
We want every child's first creation to be magical — and if something isn't right, we'll make it right. Here's how our return and refund process works.
Return windows at a glance
| Product | Return window | Condition required |
|---|---|---|
| Magic Jimmy Spark AI (printer) | 30 days from delivery | Same condition as received |
| Magic Jimmy PLA Filament | 30 days from delivery | Unopened and sealed only |
The return window begins on the day your order is delivered, not the day it was placed.
What's covered — and what isn't
We cover return shipping if:
Your printer arrived defective, damaged in transit, or is not as described on our website. Contact us and we'll provide a prepaid return label at no cost to you.
Opened filament spools cannot be returned, as we cannot resell them once the seal is broken. Please make sure you're happy with your colour selection before opening.
Refund outcomes
| Scenario | Refund outcome |
|---|---|
| Defective, damaged, or wrong item received | Full refund We cover return shipping. |
| Change of mind — printer unopened and unused | Full refund |
| Change of mind — printer opened or used | Full refund Item must be returned in the same condition as received. |
| Filament — unopened, within 30 days | Full refund |
| Filament — opened | Not eligible Cannot be returned once opened. |
How to start a return
Need to return something or having an issue?
Email us at support@magicjimmy.com with your order number first. Our team responds within 1–2 business days and can often resolve issues with troubleshooting or a replacement — saving you the hassle of a return.
Prefer to return directly through Amazon?
You can also start a return from Your Orders on Amazon.com.
Please contact us before sending anything back — unrequested returns may not be processed.
When will I receive my refund?
Once we receive and inspect your return, we'll process your refund within 2 business days. The refund will be issued to your original payment method. Depending on your bank or card provider, it may take an additional 3–5 business days to appear on your statement.
You'll receive an email confirmation as soon as your refund has been processed.
Items not eligible for return
- Opened filament spools
- Digital purchases or in-app Magic Coin credits
- Items returned outside the applicable return window
- Items missing original packaging, accessories, or documentation
Still have questions?
Our support team is happy to help. Reach us at support@magicjimmy.com and we'll get back to you within 1–2 business days.